FAQ
網站線上訂購或由露天官網賣場購買
Step1：加入會員
Step2：訂購商品
Step3：確認結帳
Step4：填寫資料
Step5：商品出貨
Step7：宅配到府
Step1: Join the member
Step2: Order goods
Step3: Confirm/ checkout
Step4: Fill in the information
Step5: Product preparing
Step7: Delivery
Step2：訂購商品
Step3：確認結帳
Step4：填寫資料
Step5：商品出貨
Step7：宅配到府
Step1: Join the member
Step2: Order goods
Step3: Confirm/ checkout
Step4: Fill in the information
Step5: Product preparing
Step7: Delivery
當會員登入網站，完成整個購物流程，並完成付款送出訂單後，訂單即正式成立，並開始處理訂單。
When the member login to the website, completes the entire shopping process, and completes the payment,and sending the order, the order is established and begins to process.
When the member login to the website, completes the entire shopping process, and completes the payment,and sending the order, the order is established and begins to process.
取消訂單必須主動來電請客服人員處理，但訂單必須是在『未出貨』狀態，否則訂單視為成立，無法取消。
To cancel the order, you must take the initiative to call the customer service staff to process, but the order must be in the "not shipped" state, otherwise the order is considered to be established and cannot be canceled.
To cancel the order, you must take the initiative to call the customer service staff to process, but the order must be in the "not shipped" state, otherwise the order is considered to be established and cannot be canceled.
您若想瞭解訂單狀態，可至會員專區的「訂購單查詢」查看您的「出貨狀況」，如超過配送日(不含週六、日及國定假日)仍未收到，可能是運送過程中遇到問題，指定地點無人簽收或是電話連絡不上，請直接來電洽詢客服人員。
若遇有商品無法順利出貨、缺貨或斷貨等情形，為避免您久候，本網站將透過客服人員告知您後，取消該訂購品項。
If you want to know the status of the order, you can go to the "Order Order Query" in the member area to check your "shipping status". If the delivery date (excluding Saturdays, Sundays and national holidays) has not been received, it may be the delivery process Encountered a problem in the designated location, no one signed for it or the phone could not be reached, please call the customer service staff directly.
In case of unsuccessful shipment of goods, out of stock or out of stock, in order to avoid you waiting for a long time, this website will inform you through the customer service staff and cancel the order item.
若遇有商品無法順利出貨、缺貨或斷貨等情形，為避免您久候，本網站將透過客服人員告知您後，取消該訂購品項。
If you want to know the status of the order, you can go to the "Order Order Query" in the member area to check your "shipping status". If the delivery date (excluding Saturdays, Sundays and national holidays) has not been received, it may be the delivery process Encountered a problem in the designated location, no one signed for it or the phone could not be reached, please call the customer service staff directly.
In case of unsuccessful shipment of goods, out of stock or out of stock, in order to avoid you waiting for a long time, this website will inform you through the customer service staff and cancel the order item.
請告知正確退款帳戶資料 (帳號戶名必須同訂購人)，我們將盡快退款給您，退款方式亦將匯入至您指定的帳戶資料。
Please inform the correct refund account information (the account name must be the same as the orderer), we will refund you as soon as possible, and the refund method will also be imported into the account information you specify.
Please inform the correct refund account information (the account name must be the same as the orderer), we will refund you as soon as possible, and the refund method will also be imported into the account information you specify.
服務時間為每週一至週五 8:00~17:00，客服電話：(04)711-9397
Service hours from Monday to Friday from 8:00 to 17:00,
customer service phone: (04)711-5460
Service hours from Monday to Friday from 8:00 to 17:00,
customer service phone: (04)711-5460
．本公司保留促銷商品、活動變更之權利。
．訂單金額付款完畢，我們將立即處理，並於2-7個工作天內送達指定的收貨地址。（若遇到不可抗拒因素，會通知延後出貨）
．逢年過節，貨運宅配量大，請提早訂購，避免造成出貨延誤。
．若於貨物寄出時間起3天內未收到產品，請來電告知，本公司將儘速查明原因後回覆，確保您的權益。
The company reserves the right to change merchandise and activities.
. After the payment of the order amount is completed, we will process it immediately and deliver it to the designated delivery address within 2-7 working days. (If you encounter force majeure, you will be notified of delayed shipment)
. During the holiday season, there is a large amount of freight home delivery, please order early to avoid delays in shipment.
. If you do not receive the product within 3 days from the time of shipment, please call to inform, the company will find out the reason as soon as possible and reply to ensure your rights and interests.
．訂單金額付款完畢，我們將立即處理，並於2-7個工作天內送達指定的收貨地址。（若遇到不可抗拒因素，會通知延後出貨）
．逢年過節，貨運宅配量大，請提早訂購，避免造成出貨延誤。
．若於貨物寄出時間起3天內未收到產品，請來電告知，本公司將儘速查明原因後回覆，確保您的權益。
The company reserves the right to change merchandise and activities.
. After the payment of the order amount is completed, we will process it immediately and deliver it to the designated delivery address within 2-7 working days. (If you encounter force majeure, you will be notified of delayed shipment)
. During the holiday season, there is a large amount of freight home delivery, please order early to avoid delays in shipment.
. If you do not receive the product within 3 days from the time of shipment, please call to inform, the company will find out the reason as soon as possible and reply to ensure your rights and interests.
